LUCK GENERAL FAQs
Where is Luck Ranch located?
Luck Ranch is located at 1100 Bee Creek Road in Spicewood, TX. The gate to the property is located on the south side of Bee Creek Rd. See map HERE.
How do I get on your pre-sale list?
Head on over to our site: www.luckpresents.com.
Scroll to the bottom and subscribe.
Where are my tickets?
Tickets are included in your purchase confirmation email from our ticketing service Etix. Check your junk/spam folder if you do not see your Etix email. If you need your email resent click HERE to fill out your purchase information. Read your purchase confirmation email carefully for event details.
Have all tickets printed or downloaded to your mobile device prior to your arrival at all check-in points including parking if you have a parking pass and front gates for General Admission and VIP tickets.
If you have purchased tickets to Luck Reunion, tickets won’t be available for download or printing until 10 days prior to Reunion. This is to cut down on lost tickets and scalping. You will automatically receive a reminder email from Etix with your tickets when they are ready for download.
HOW DO I Get Tickets to LUCK REUNION? WHAT ABOUT POTLUCK?
Reunion tickets sell out quickly! Subscribe to our mailing list and follow our socials to be notified of Reunion sales. We typically offer a flash sale to our mailing list as well as several Lucky Draw lottery opportunities to purchase tickets.
Potluck is significantly smaller and sells out even faster- once again, subscribe to our mailing list to be notified of Potluck sale time and be ready. We have just one public Potluck sale and single seat tickets normally sell out in less than one minute.
do you have hotels near by?
You're in luck! Our partner hotel, Sonesta Bee Cave, has a few rooms left. You can only get them by using the code G031124LUK.
I can’t come! Can I get a refund? Can I give my tickets to someone else?
As stated in all ticketing terms prior to purchase, we are unable to accommodate refunds. If you are giving your tickets to others, make sure to give them the full ticket with a scannable barcode.
Where do I park?
On-site premium ranch parking, off-site parking close by (see below) with shuttle service to the ranch, and Austin shuttles can all be purchased on the ticketing pages for each show (if available). Note that on-site ranch parking and Austin shuttles are limited and often sell out.
Do not drive to the ranch without a pre-purchased parking pass as we will be unable to accommodate you and will have to send you to the off-site parking location. If you have a ranch parking pass, have it downloaded prior to your arrival to show the parking attendant. You only need one parking pass per car.
Off-site ranch parking is located at 2001 Camp Chatauqua Rd Spicewood, TX 78669. A shuttle service will run approximately every 30 minutes to bring guests to the ranch. You only need one parking pass per car.
What about shuttles?
Available by pre-purchase only (until sell-out). Valid only for the departure time purchased.
Pick-up for 2024 Reunion shuttles will be located at
Hotel Magdalena located at 1101 Music Lane, Austin, TX 78704.
Arrive at the shuttle departure point approximately 30 minutes prior to your designated departure and make sure to allow time for traffic and parking. Street and neighborhood parking is limited, so we encourage all attendees to rideshare to the drop-off location if possible. Please be respectful and obey parking ordinances in the area.
Hotel Magdalena will host a coffee bar in their courtyard for attendees to enjoy while they await departure.
All return shuttles will leave Luck Ranch following the final set of Luck Reunion, at approximately 11:30 PM. *Please factor in potential encore time (it’s a concert) and the time it will take fellow attendees to fill each bus prior to departure.
Where can I get dropped off and picked up? Will there be rideshares available?
If you are using a rideshare service or having a friend drop you off, there will be a drop off location near the front gate of the ranch to keep traffic in and out of the ranch to a minimum. The parking attendant will direct your car to turn around at our turn around location near the front gates of the ranch so they are able to leave, and note that you will have to walk to the front gates of Luck from there. We are not able to guarantee the availability of Uber or Lyft at the end of the night and no one may stay at the ranch so please plan your transport accordingly.
Where do I go when I get there?
Have your tickets and parking pass (if applicable) downloaded prior to your arrival. After parking or arriving at front gates, have your ticket for entrance ready and your photo ID out if you are 21+ and will be drinking alcohol.
When facing the front gates, the General Admission lines are located to the right side (east) and VIP to the left side (west).
If you have received guest tickets or approval to pick up credentials from will-call, the will-call table will be located to the left (west) of the front gates. After picking up your tickets/credentials with your photo ID, you will be directed through the main security lines for entrance.
What are the set times for Reunion?
Set times will be posted closer to the date and listed online and at the event. Set times are subject to change, so keep up to date by following along with our social media channels.
WHAT ARE YOUR ADA POLICIES?
We have a limited number of facilities available as required by ADA for our venue capacity. Accommodations are based on a first come, first served basis.
If you have purchased on-site ranch parking and require ADA parking, let the parking attendants know when you arrive so they may direct you to that area. Any patrons who require ADA accommodations may enter the gates through the VIP line so that we may get you in faster if needed.
There are wheelchair-accessible bars and ADA designated bathrooms located in both the GA and VIP areas. There will be ADA viewing areas with chairs in place located in both GA and VIP. We ask that all guests who require these areas are considerate of other ADA guests so that we may accommodate everyone comfortably.
How old do you have to be to attend shows at Luck Ranch?
All shows are all ages unless other specified on the ticket page for that show. Minors are welcome with guardians. Every person entering the venue over the age of 5 years old must purchase a ticket.
Do I need an ID to enter the venue?
If you plan on drinking alcohol while inside the venue, you must present a valid photo ID and be over 21 years of age. We take checking IDs very seriously. Note that while alcoholic beverages are included in the purchase price of Luck Reunion tickets, alcohol is available for purchase at our other shows.
Am I allowed to re-enter if I leave?
No re-entry. In order to allow us to get everyone into the ranch and into the gates quickly and safely we cannot accommodate the additional traffic this places upon security lines, parking lines, and roads in and out of the ranch as well as the added security risk.
Do you perform bag searches and/or use electronic search devices to ensure no concealed weapons are brought into the venue?
All bags are subject to be searched and standard wand metal detectors are used at entry. Patrons are subject to electronic wand scanning to ensure safety. Bags over 12″ x 12″ x 6″ will not be allowed in the venue
If I have my Concealed Handgun License (CHL) or am an Off Duty Officer can I bring my gun into the venue?
No weapons of any kind are allowed on this property.
Can we bring chairs into the venue with us?
We do not allow any outside chairs to be brought into the venue for safety reasons. In the special event that a VIP ticket allows chairs to be brought in on a per-show basis, that will be clearly specified in the ticket description at purchase. Unless stated for a special event, no chairs are allowed into the event grounds.
What time does the band go on? Is there an opening act?
Please note the door and event times listed on ticketing pages and on your tickets. Support, if applicable, is listed on the ticketing page for each event. Please keep in mind that set times as well as support acts are subject to change.
What time should I get there to get a good place to see the show?
We highly recommend early arrival as we perform bag searches, verify age, and use electronic wands for body scanning to ensure the safety of all patrons which can take a little bit of time. Keep in mind that no matter how early you line up, there may already be people ahead of you in line.
Does Luck Presents offer food on-site?
Food is available for purchase at Luck Ranch and each of our events will have a series of curated food options. All events will also have a variety of alcoholic and non-alcoholic beverage options. Guests may bring empty refillable water bottles to use at water stations where available.
What are your policies regarding photo/video/audio?
We do not allow professional cameras and/or recording devices, however you are able to bring and use your cell phone camera. Members of the press must have passes pre-approved in order to shoot during the show.
What happens if it rains?
All shows are rain or shine as listed in the ticket terms prior to purchase.
Do you have on-site camping?
There is not camping on the property but we highly recommend the Muleshoe Bend Recreational Area and other nearby LCRA properties.
Can my group tailgate in the parking lot prior to entering the venue
Tailgating of any kind is not allowed in the parking lot. Consumption of alcoholic beverages in the parking lot is prohibited.
How do I get on your pre-sale or mailing list?
Head on over to our site: www.luckpresents.com. Scroll to the bottom and subscribe!
And remember Willie’s Three Rules:
Don’t be an asshole
Don’t be an asshole
Don’t be a damn asshole.